Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier
Jane Jordan-Meier opens this discussion with a strong statement: “A leader emerges in a crisis.” But how can you plan for a successful emergence, rather than an unsuccessful one? What are the challenges of choosing a leader or spokesperson in a crisis? Should it be the CEO of the organization or is someone else better suited for the role – and how can you determine this? What qualities and characteristics should you be looking for?
In this week’s episode, Jane Jordan-Meier and I discuss the role of a leader in a crisis. It’s an important discussion and one that we hope you will have internally after listening to this podcast.
The truth is that a crisis will make or break your leader and the successful management of the crisis for your organization will depend, in large part, on that leader. Empower your team, your organization and your chosen spokesperson to emerge a true leader within any crisis. How can you do this? The first step is listening to this podcast.
This episode of The Crisis Intelligence Podcast discusses:
- What the role of the leader in a crisis actually is.
- Emotional intelligence: What is it and why it’s so critically important in crisis leadership.
- Do appearances matter and how to dress the part and communicate effectively with body language.
- How technology makes the leader’s role an even greater challenge – and how to overcome this challenge.
- A look at some of the most historical crises and how their leaders communicated – either superbly or horrifically.
Running time: 1:02:45
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Thanks to Janie for taking the time to have this great discussion with me!
Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa Agnes is a leading authority on crisis preparedness, reputation management, and brand protection. Agnes is a coveted keynote speaker, commentator, and advisor to some of today’s leading organizations faced with the greatest risks. Learn more about Melissa and her work here.
Thanks for the opportunity Melissa. I thoroughly enjoyed doing the podcast with you. Emotional intelligence is such an important trait for leaders, especially those who are in charge of a crisis.
It's always a pleasure chatting with you, Janie! Thank you for taking the time. This podcast is timeless and I know it will be a good resource for listeners for a long time to come.