By Tony Jaques It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Of course they are closely related. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a […]
The Crisis After The Crisis
By Tony Jaques When a crisis event is “over” it is very natural to focus on operational recovery and business continuity. But the reality is that the aftershocks from a crisis can be more devastating and costly to the organization than the original crisis itself. This is what the Dutch management experts, Paul ‘t Hart and […]
Sexism is Alive and Well – and a Major Risk Issue
Editor’s Note: This is a guest article by Tony, Jaques. It was originally published on Jaques’ regular newsletter, Managing Outcomes. Sexism – or an allegation of sexism – has become an increasingly important reputation risk for individuals, politicians and corporations. And these claims sometimes arise from what US crisis expert Jonathan Bernstein has called “mind-blowingly unprofessional” […]
Was This Social Media Campaign Free Speech or Cyberbullying?
Editor’s Note: I am pleased to be providing you with a guest post by the very talented, Dr. Tony Jaques. When a social media campaign forced advertisers to abandon a high profile Australia talkback radio show, some people cried “censorship” and “cyber-bullying” while others said it was just online democracy at play. The controversy began […]
When Does a Social Media Issue Campaign Go Too Far?
Editor’s Note: The following post was written by Tony Jaques, an Australian Issue and crisis expert and author of the online newsletter Managing Outcomes. It all started when Nestle made a minor change all around the world to one of its leading baby formula products. Unlike anywhere else, some Australian mothers started a social media campaign […]