During the Lac-Mégantic tragedy, two Quebec City (which is the capital of Quebec and not in Lac-Mégantic) residents, Vicky Villeneuve and Maxime Gagnon Desbiens, took it upon themselves to create a Facebook page titled “Lac-Megantic: Support aux Gens”, which means “Lac-Mégantic: Support for the people”. This Facebook page was created to provide people with a place to go […]
What’s Your Social Media Crisis Communications Back-up Plan?
What if a crisis strikes your organization and just as you begin communicating and updating your audience via your preferred social media channel (e.g.: Twitter) it crashes and you’re left incapable of reaching that desired audience – your key stakeholders? Do you have a social media crisis communications back-up plan? All sorts of things can […]
The Best and Worst Times to Post to Social Media in a Crisis
I often see blog posts and infographics that specify the best and worst times to post to social media. I also often get asked when the best times to post to social media during a crisis are. Personally, I’m not a fan of those blog posts or those infographics, and when asked the question I […]
Weekly Roundup of Awesome Links: Week of July 8th 2013
Time for yet another weekly roundup of awesome links. Enjoy the below reads and have a great weekend! From the Crisis Intelligence blog: What Is Your Ideal Crisis Response Time? How to Prepare for Facebook Photo Comments Watch: The Crisis Show’s 1 Year Anniversary Show – With Tons of Excellent Crisis Management Tips! Lac-Mégantic Crisis: […]
Lac-Mégantic Crisis: A Look at Rail World Inc.’s Crisis Communications #Fail
Lac-Mégantic, a small Quebec town, was devastated by a tragic and horrific incident on Saturday, July 6th, when 72 train cars carrying crude oil derailed and rolled downhill, exploding in the small town’s downtown area. As of the writing of this post, 20 people have been announced dead and 30 remain missing. As I watch […]
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