Last night, I had the pleasure of being a guest on The Crisis Show. It had been a while since I’d been on and I was really looking forward to having a good discussion with host, Rich Klein, about some really hot topics in the social media news right now: Applebee’s social media crisis and […]
How to Manage Organized Social Media Attacks from Opponents
Editor’s note: This Q&A Monday post answers a question posed by reader, Lisa Frizzell: How can social media be used to manage organized attacks from opponents? Being attacked by opponents with campaigns on social media that go – or have the potential of going – viral is a fear that many brands share in common. Especially […]
Weekly Roundup of Awesome Links: Week of January 28 2013
Check out some of the worth-while reads you may have missed this week – and have a great weekend! From the Crisis Intelligence Blog Important: Incorporate Vine Into Your Social Media Crisis Plan Twitter Customer Service Study: Lessons Learned (with Infographic) Is Your Social Media Crisis Communications Plan Twitter-Friendly? Internet Defamation: What Are Your Options? […]
Internet Defamation: What Are Your Options? (video)
Internet defamation is a serious issue that brands and individuals are beginning to face, more and more, online. The following is a 20 minute video with myself, Whitney C. Gibson, an Internet defamation attorney, and Chris Anderson, a cyber-investigator, where we discuss the different options available to you when faced with online defamation. Internet Defamation: […]
Is Your Crisis Communications Plan Twitter-Friendly?
Recently, Brad Phillips, a.k.a. Mr. Media Training, wrote a post about giving a Tweet-worthy media interview. This excellent piece of literature got me thinking of the importance of having Tweet-able messages within your crisis communications plan. Why are tweet-worthy messages important in a crisis? Soundbites are a powerful thing. (For everything you need to know […]
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