Never underestimate the power of emotion in crisis management Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. The power of emotion is so profound that it can create crises within crises. For example, fail to judge or appreciate the negative emotion stirred by an […]
Your Executives’ Reputations Impact Your Brand, Whether You Like It or Not
Image credit: GaudiLab/shutterstock.com I find it interesting that many organizations still believe that the personal brands of their management team (namely their C-suite) and the organization’s corporate brand, are completely separate. In this day and age, the truth is that whether we like it or not, they are both reflective of one another. And in […]
Why HR Should Have a Seat at the Crisis Management Table
Image credit: bikeriderlondon/shutterstock.com A couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is […]
Three Steps to Successful Crisis Communication
Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. So if this is the case, how can you ensure effective and […]
Important Crisis Management Strategies for Managing the Zika Virus
Photo credit: Flubydust/Getty Images We just put the world crisis of Ebola to bed and here we are, already faced with yet another looming epidemic. The Zika virus already has multiple countries on hyper-alert, and thousands of people feeling hesitant to attend this year’s summer Olympics in Rio. As the Zika virus continues to spread, […]
