I came across the following infographic yesterday and found it quite interesting. I suppose the biggest thing I took away from it is the revelation of how the majority of smaller brands are not paying attention to online threats against their company or organization. As I want to continue to see social media crisis management […]
The Fail Trail: Infographic on 3 High-Profile Social Media Crises
I recently came across the below infographic on The Wall Blog, titled “The Fail Trail”. It’s a really interesting visual on three high-profile brands who have experienced social media crises, Nestlé, Dominos and United Airlines. The infographic details how each brand handled their crisis and the cause and effect of their actions. Check it out! […]
Twitter Customer Service Study: Lessons Learned (with Infographic)
Editor’s Note: The following is a guest post by Ashley Verrill, a market analyst with Software Advice, on a study she recently did evaluating different companies’ customer service efforts on Twitter – and the lessons she learned and wants to share with you. In today’s Yelp and social media-saturated world, online reputation management is paramount to success. […]
Is Social Media Destroying the Productivity In Your Workplace?
LearnStuff.com recently researched, created and published an interesting infographic on how social media is destroying productivity in the workplace. They write: “As American students and workers spend more time on the Internet and on social media sites in particular, their levels of productivity are tanking. […] Every time someone at work gets an IM, a […]
This Week’s Hot Topics: Cyberbullying, Internet Defamation and More!
Check out the hot topics and articles you may have missed during your busy week this week! Information Leakage: How To Deal With It Information leakage is a huge potential risk that we all face today. Discover ways to protect yourself and your brand from such an online crisis. This is a guest post by […]