This summer has seen quite the tragedy and scandal. Two of the biggest crises in the past couple of months have been none other than the Paula Deen racial scandal and the Lac-Mégantic tragedy and the horrific crisis management from the railroad company responsible, Rail World Inc. Since new developments have emerged in both crisis […]
Lessons to Learn from Paula Deen’s Three Crappy Apologies
In a crisis, you get ONE chance at an apology. One chance, not two and most certainly not three! This is something that Paula Deen, and especially her crisis management and PR firm should have understood before making the mistake of publishing a half-assed apology… three times! As you may have heard, Paula Deen, a […]
