SPEAKING TOPIC

Building a CRISIS READY™ Team

Most leaders of organizations have plans stashed somewhere on a shelf that address potential organizational crises, but few organizations have built anticipation of those crises into their culture. You can't always prevent a crisis, but you can be prepared for it.

In this essential presentation for every organization, Melissa Agnes shows audiences how to make crisis prevention an integral part of their culture.

Identify needs that must come from the top down
Develop effective internal escalation protocols that work
Train and develop your staff to know how to respond with comfort and competence
Understand the fundamental differences between the terms Crisis and Issue
Implement the necessary steps for a crisis-ready culture
Empower employees to be crisis-ready and customer-focused
Learn how to make crisis prevention an integral part of the corporate culture

What Clients Say

“Captivating and elucidating”
- Franky Saegerman, NATO

“Melissa's thought-provoking presentation style spurred exceptional dialogue between the participants"
– Jeff Martin, The Dow Chemical Company

“Melissa is energetic, insightful and fun! I loved her session. It was one of the best of the CPRS National Summit this year. And all the sessions were tremendous, so this is high praise, well deserved.”
- Dr. Lydia Boyko, Conference Attendee

“Melissa Agnes brings innovation and freshness to the topic of crisis management”
- Conference Attendee, Ministry of Defence of R. of Macedonia

“Melissa’s Crisis Management for Healthcare seminar helped me understand the value of having a plan and preventing potential issues and crises. Thank you for helping us understand where we are and what we have to do next.”
- Sheikha Ibrahim Al Sheibany, Ministry of Health