Building a Crisis Ready Team
Most leaders of organizations have plans stashed somewhere on a shelf that address potential organizational crises, but few organizations have built anticipation of those crises into their culture. You can't always prevent a crisis, but you can be prepared for it.
In this essential presentation for every organization, Melissa Agnes shows audiences how to make crisis prevention an integral part of their corporate culture.
- Identify needs that must come from the top down
- Develop effective internal escalation protocols that work
- Train and develop your staff to know how to respond with comfort and competence
- Understand the fundamental differences between the terms Crisis and Issue
- Implement the necessary steps for a crisis-ready culture
- Empower employees to be crisis-ready and customer-focused
- Learn how to make crisis prevention an integral part of the corporate culture
What Clients Say
“Captivating and elucidating”
- Franky Saegerman, NATO
“Melissa's thought-provoking presentation style spurred exceptional dialogue between the participants"
– Jeff Martin, The Dow Chemical Company
“Melissa is energetic, insightful and fun! I loved her session. It was one of the best of the CPRS National Summit this year. And all the sessions were tremendous, so this is high praise, well deserved.”
- Dr. Lydia Boyko, Conference Attendee
“Melissa Agnes brings innovation and freshness to the topic of crisis management”
- Conference Attendee, Ministry of Defence of R. of Macedonia
“Melissa’s Crisis Management for Healthcare seminar helped me understand the value of having a plan and preventing potential issues and crises. Thank you for helping us understand where we are and what we have to do next.”
- Sheikha Ibrahim Al Sheibany, Ministry of Health
Download Melissa's one-sheet (PDF)
- Why HR Should Have a Seat at the Crisis Management Table
- Never Underestimate the Power of Emotion in Crisis Management
- What Is Your Organization’s Threshold for Firing Someone For Personal Misconduct?
- 5 “Must Include” Items for your Crisis Management Plan
- Information Silos are Hurting your Crisis Preparedness