Editor’s Note: The following is a guest post from the very talented Patrice Cloutier. Patrice is currently Team Lead for strategic communications in the Communications Branch of the Ontario Ministry of Community Safety and Correctional Services. If there’s one thing about crisis communications that was validated in 2013, it’s the absolute necessity to operationalize social listening as […]
Why Your Crisis Communications Plan Needs to be SOCIAL
Editor’s Note: The following was written by Patrice Cloutier, a specialist in emergency information and crisis communications, emergency management and business continuity. This post originally appeared on Patrice’s blog – which is totally worth checking out by the way! S for strategic O for operational C for collaborative I for informative A for adaptable L for […]
It’s No April Fool’s Joke, The Case of the Disappearing Facebook Account
Editor’s Note: I’m pleased to be providing you with the valuable insights of Patrice Cloutier, emergency information and crisis communications, emergency management and business continuity specialist, on a recent social media incident faced by the Regina Police. The Regina Police Service recently encountered a storm it never really saw coming. After one of its officers shot […]
Changing Technologies and Behaviours: The Social Media Imperative
Editor’s Note: I’m very pleased to be providing you with a guest post by Patrice Cloutier. Patrice specializes in emergency information and crisis communications, emergency management and business continuity. Crisis communications practitioners don’t have a choice: they must integrate social networks into their planning or risk having their response to any incident become totally irrelevant. – […]
