By Whitney C. Gibson Last month’s post discussed five considerations for businesses when dealing with negative online reviews. These five considerations were: Directly responding to reviews; The so-called “carrot and stick” approach; Lawsuits; Identifying anonymous posters; and Weighing various factors to reach the best solution. As stated, there is no one-size-fits all approach for dealing […]

If you’re a business owner in 2014, it’s doubtful that you’ve not been affected by online reviews – whether positively, negatively, or both. Even if you’ve received overwhelmingly positive reviews and ratings online, it’s important to realize that no business is immune from negative reviews, including false and defamatory postings. If no business is immune, […]

Post by Whitney C. Gibson The internet has revolutionized how we function today and it has done so much good for society.  Yet, there is no denying the bad that has come with it.  Internet defamation (among other types of harm in the online world) is very real and, unfortunately, being carried out very frequently. […]

By Whitney C. Gibson If you are searching for information about a local business, chances are you might go to Yelp.com or stumble upon Yelp reviews in a search about a business.  Yelp is home to 57 million reviews and attracts 132 million monthly visitors, according to data released through March 31, 2014. By all […]

By Whitney C. Gibson Today, no company is immune from damaging Internet posts. But neither are their executives, who are just as vulnerable to online reputation attacks. Business leaders – especially those very visible in the public and online – are easy targets for disgruntled customers, former employees and ex-business partners, among others, whether on […]