By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. This is made an even harder task nowadays because of social networks and the need for a speedy implementation […]

By Whitney C. Gibson, internet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. Last month’s post discussed the damage that can be caused by false reviews online.  The reality is that most anyone with a computer can cause very serious damage to your reputation: upset customers, ex-employees, ex-business partners, […]

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team Let’s talk about the word transparency.  A word that, according to the Merriam-Webster dictionary was first used in 1591. In the good old days before web 2.0, when a crisis happened it was common practice for an organization to withhold information, particularly if […]

By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. “Never doubt that a small group of committed people can change the world. Indeed, it is the only thing that ever has.” The powerful words of Margaret Mead bear noting and are especially important for organizations focused on crisis avoidance. […]

By Chris Anderson The increasing use of web-based reviews by consumers is resulting in a disturbing trend, one where business competitors attempt to game the system through competitor internet defamation. In these situations, competitors will pose as “customers” and post negative reviews and complaints for thousands of potential customers to read. Consumers have no way […]