Welcome to Q&A Monday, where I answer the social media crisis and online reputation management questions my fabulous readers have asked me! Today’s question comes from Ashley. Ashley writes: “How do you deal with competitors who “help” the bad news or negative press about your company be shared across the web?” This is a great […]
Your Customers and Their Trust: How Deleting Negative Comments Can Destroy It All
It’s interesting. I recently had a conversation with a colleague of mine over in a Linkedin group that I’m a member of, on the subject of GoDaddy and the crisis they faced last week. Here’s how it went down: The interesting part is in fact the ripple effect. Companies often wonder what is so bad about […]
Online Transparency: Can There Be Too Much? (Free Webinar)
As you know, transparency and honesty are an important rule of social media. But where do you draw the line? How do you know when you’re being too transparent, in the sense that you may open yourself up to a social media attack, verses being just transparent enough? This is a question that many businesses […]
How To Deal With The Press / Media in a Social Media Crisis (Part 2)
Last week I declared Mondays as “Q&A Monday”, and this week I owe you the second part to Evan’s question! To refresh your memory, Evan’s question was as follows: “I’d be interested in hearing how you would deal with the press/media in a social media crisis. In particular, how do you deal with the press […]
GoDaddy Crisis Reviewed: A Pass in Social Media Crisis Communications
On Monday morning GoDaddy experienced a major crisis when thousands of their customers’ domains and websites went crashing down. As a dominating company within their industry, this was a big deal. Thousands of businesses were left without websites and you can imagine the onslaught of frustration, anger and annoyance that flushed the web in an […]
- « Previous Page
- 1
- …
- 108
- 109
- 110
- 111
- 112
- …
- 130
- Next Page »
