I’m extremely excited to announce that I have joined forces with two leading crisis managers, Jonathan Bernstein of Bernstein Crisis Management Inc. and Rich Klein of LawFirmsPR, to co-host a weekly broadcast, via On Air Google Hangouts, called The Crisis Show! About The Crisis Show The Crisis Show will be streamed over Google Hangouts On Air every Wednesday […]
What Can You Learn From Linkedin’s Social Media Crisis?
Update: On Saturday, June 9th 2012, Linkedin made a half-asses attempt at updating the public by publishing an FAQ to their blog. Within this post, they also state that they are taking the situation seriously, and back this statement up by declaring that an FBI investigation has undergone and that the FBI is “aggressively pursue[ing] the perpetrators […]
Jay Townsend’s Non-Apology Dissected
On May 26th, Jay Townsend, chief political advisor and campaign spokesperson for Rep. Nan Hayworth, posted an unacceptable comment to a Facebook page where he said: “ […] Let’s hurl some acid at those female democratic Senators who won’t abide the mandates they want to impose on the private sector” Talk about an unacceptable comment […]
Interview with Dave Carroll: How Businesses Can Protect Themselves From Social Media Crises
United Breaks Guitars is a case study that I talk about often – as do many companies, organizations and speakers. It’s a case that shows the power of each individual person in the age of social media and is used in training courses and crisis preparation strategies all around the world. Dave Carroll, the guy […]
Would You Insure Your Company Against Social Media Crises?
“Can you imagine if insurance policies existed to protect companies against negative viral videos, and companies were buying them? To be insurable, they would have to sustain a certain level of quality and service with their products.” – Dave Carroll, United Breaks Guitars: The Power of One Voice in the Age of Social Media Dave […]
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