Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process. When working with clients to develop a scalable crisis management program, their governance structure is one of […]
TCIP #057 – Fort McMurray Wildfire with Garth Rowan
Welcome to episode #057 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan The wildfires in Fort McMurray, Alberta, Canada have been blazing since the start of May and have so far destroyed over 2400 buildings, including homes and businesses, and have resulted in an evacuation of approximately 90,000 citizens. Having yet to […]
Is the Best Defense an Offensive Crisis Management Strategy?
I recently published a blog post discussing when it is OK to implement an offensive crisis management strategy. After writing the post, I received the following comment from a reader: “Part of your best defense is a good offense.” While this little saying is well known and has its purposes, I’d like to examine its […]
5 “Must Include” Items for your Crisis Management Plan
I often get asked the following question: What should we include in our organization’s crisis management plan? While a crisis preparedness program is far more extensive than simply the plan (the plan being but one component – albeit a very important component – of the program), following are 5 sections I highly recommend should be […]
When Is It OK to Implement an Offensive Crisis Management Strategy?
What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. But you and I, we’re not the majority of people, are we? We therefore know that the truth […]
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