Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus Malaysia Airlines has suffered through two devastating and traumatic crises this year. The first was flight MH370 that disappeared without a trace while flying from Kuala Lumpur to Beijing. The second, flight MH17, was shot down by a missile while […]
Facebook Changes That May Impact Your Crisis Communication Reach
Though Facebook isn’t a leading source of information dissemination in a crisis, it is an important channel to communicate on if your organization has a strong Facebook following that will turn to your fan page for updates and to express themselves and communicate with you and others. Facebook is always changing their algorithms which impacts […]
TCIP #015 – Social Media Monitoring in a Crisis with Chris Syme
Welcome to episode #015 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Syme The fact is that monitoring social media and the search engines needs to be a part of your corporate culture. It needs to be second nature and integrated into your daily (and nightly) activity. But what differs between everyday monitoring […]
#CrisisRoundup of Awesome Links: Week of September 8, 2014
Welcome to this week’s #CrisisRoundup! How is it Friday already? Where does time go? This week I’ve been trying to jam two work weeks into one as I’ll be traveling to the middle east next week – Dubai to be precise – to speak to healthcare delegates at a GCC government conference. OK, so maybe […]
What You Need to Learn from DiGiorno Pizza’s Foolish Twitter Gaffe
Preventable gaffes give you a bad rep for no reason. I realize that real-time is of the essence, but it’s better to take an extra 10 seconds to understand what you’re posting, then to make a mistake that gets written about for days to come – and makes you look insensitive and foolish. From Union […]
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