Twitter has recently revealed two new features coming to the platform. On March 26th they published the following message to their blog: “We’re rolling out two new mobile features that make photos on Twitter more social. One is photo tagging, which lets you tag the people in your photo; the other is the ability to […]
Online Reputation Management Needs to be a Part of Today’s Curriculum
Conducting one’s self appropriately online seems like common sense. However, it has recently come to my attention how students, young adults – and yes, even professionals – simply have not yet realized the depth of the risk involved with posting and publishing to social media. What seems like common sense to many of us is […]
A Crisis Management Success Story: AppFirst
AppFirst provides IT professionals with the most complete and transparent data about how their applications and infrastructure are performing. One Friday morning, CEO & Co-founder of AppFirst, David Roth, was woken at 2am to a crisis that threatened the organization’s reputation and, ultimately, their profitability. How David chose to manage this crisis is what saved the company […]
A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time. So how is […]
NYU Twitter Chat Reveals the Bright Minds of our Future
I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. I was so impressed by their answers to Professor Deirdre Breakenridge‘s questions that I wanted to share them with you here today. There is a ton of valuable advice in the following tweets – and it’s certainly […]
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