In a crisis, you get ONE chance at an apology. One chance, not two and most certainly not three! This is something that Paula Deen, and especially her crisis management and PR firm should have understood before making the mistake of publishing a half-assed apology… three times! As you may have heard, Paula Deen, a […]
Weekly Roundup of Awesome Links: Week of June 17th 2013
Looking for some good reads to enjoy over the weekend? You’re in luck! Below you’ll find my weekly roundup of awesome links – and feel free to share your own roundup of awesome links in the comments section below! Enjoy and have a great weekend! From the Crisis Intelligence blog: What Do Facebook Hashtags Mean […]
Susan G. Komen Suffers Long-Term Repercussions after 2012 Crisis
We’ve been discussing the long-term repercussions of crises lately and I have another one to add to the pile. Susan G. Komen for the Cure Foundation put themselves head-first into a serious crisis early last year when they announced that they were going to stop funding grants to Planned Parenthood for cancer screenings. This announcement created an […]
Fake Reviews: How to Protect Your Brand (Video)
Fake reviews are an issue that many brands, both corporate and personal, are facing more and more of these days. Whether we’re talking about fake positive reviews or fake negative reviews, both present reputational ramifications as well as some very serious legal ramifications. So, if you’re thinking of creating either, don’t! And contrarily, if you’re a […]
4 Steps to Building Your Personal Online Reputation
After sharing this infographic with you all last week on building a strong online reputation, I had someone send me the following question on Linkedin: What about something similar about our personal online profile dos and don’ts? And he’s right. Our brand’s reputation is not the only reputation to build upon and protect. Whether you […]
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