Here in Montreal it’s gone from winter to summer, almost overnight – and I’m soaking up the beautiful weather, doing much of my work from the great outdoors! I hope the spring spirit is filling your days and making them a little brighter as well! As usual, below you’ll find some worth-while articles you may […]
Australian Social Media Study: Business Adoption of Social Media Outpaces Consumer Demand
With approximately one fourth of my fabulous readers being Australian based, I thought you would find the results of a research titled “Business Adoption of Social Media Outpaces Consumer Demand“, by the research firm Fifth Quadrant, to be of high interest. The following are some stats taken from the study: 70% of Australian organisations now […]
Rona’s HUGE Customer Care Fail and Lessons for Smarter Brands
As you know, my line of work calls for me to help a lot of brand under attack or facing crises online. As you also know, I have a clear mission through this blog to help brands protect and prepare themselves from the many risks that threaten their company’s reputation. For that reason, it is a […]
Using Social Media as a Crisis Management Tool (Infographic)
The following infographic takes a look at social media at its best and worst in times of crisis. It highlights the potential for information dissemination along with how government officials have been using social media in times of crisis and natural disasters, and the success rate at which their missions have been successfully completed. Infographic: Using Social […]
Weekly Roundup of Awesome Links: Week of April 29th 2013
C’est vendredi! Hoping you all had as great a week as I did! Below you’ll find some worth-while articles you may want to check out. Enjoy! From the Crisis Intelligence blog: Update to Pending and New Online Privacy Laws Around the World The Importance of Strong SEO Pre-Crisis Reality Check: You Can Experience More Than […]
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