By now, I’m sure that you’re all well aware of the crisis Carnival Cruises found themselves in last week when an engine fire left the ship powerless and waterless, exposing passengers to a terrible situation that lasted for days. Though there are many aspects that I could write about regarding the way Carnival Cruises handled […]
Weekly Roundup of Awesome Links: Week of February 11 2013
It’s that time again. Time for another weekly roundup of awesome links! Be sure to check’m out: From the Melissa Agnes Crisis Management Blog The Power of Strong Negative Emotion in a Social Media Incident Global Online Privacy and Security Laws for Individuals and Companies Awesome New Tool Reviewed: “ClicktoTweet” your Crisis Communications What is […]
What is Internet Defamation? (Video / Podcast)
Recently, I’ve been posting more and more videos and blog posts about Internet defamation, as it’s a hot topic that many individuals and brands seem to be facing more and more of online. Here’s another video with Whitney C. Gibson, Internet defamation attorney, Chris Anderson, cyber-investigator, and myself discussing what Internet defamation is, what red […]
Awesome New Tool Reviewed: “ClicktoTweet” your Crisis Communications
I’m pretty jazzed about this new tool I recently discovered, called ClicktoTweet! ClicktoTweet is a free tool, still in its beta stage, that you may have noticed I’ve started using in some of my blog posts. Basically, it allows you to create a tweet and then it generates a link for you to insert into your […]
The Power of Strong Negative Emotion in a Social Media Incident
There’s no mistaking the impact of strong negative emotion with which your stakeholders will identify, in a social media incident, that immediately escalates the would-be incident to a crisis level. I say there’s no mistaking it, but really, this critical red flag is mistaken – or just plain missed – quite often. Let’s take the […]
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