Today’s Q&A Monday answers reader Charlie’s question: “During an incident can you forbid your staff to use social media to comment on the incident, even if it is their own twitter or Facebook and they are only open to their friends?” First, let me begin by saying that I’m not a fan of the word […]
Weekly Roundup of Awesome Links: Week of March 11th 2013
Happy Friday everyone! Be sure to check out some of the awesome online crisis and issues-related articles that got published this week … And have a fabulous weekend! This week on the Crisis Intelligence blog Must-Attend Webinar Series: How to Manage and Survive a Crisis in the Digital Age As Social Media Evolves, So Must […]
Melissa Agnes Gets Interviewed on The Business Connection Radio Show
I recently had the opportunity to be a guest on the Texan radio show “The Business Connection“, where I spent the better part of an hour discussing online / social media issues and crisis management with hosts, Tom Matlock and Pierce Adams. I had a great time! Tom and Pierce asked some excellent questions and […]
Do Social Media Crises Even Really Exist?
There has been a lot of online chatter lately regarding what a “true” social media crisis is. Many are arguing that a social media incident is only really a crisis when all business must cease and total, irreparable brand-damage is on the horizon. Think traditional crises such as the BP oil spill, Tylenol (because I […]
As Social Media Evolves, So Must Your Social Media Issues Management Plan
Everything about social media has evolved. Everything from your audience’s understanding of the power of their collective and individual voices, to the level of expectations that they have towards your brand in a crisis. It used to be that a simple “we’re here, we hear you and we’re sorry” was enough to stop an issue […]
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