Last Thursday, January 31st 2013, there was another shooting outside a middle school in Atlanta. A 14 year-old student was grazed by a bullet, and thankfully the wounds suffered were not life-threatening. Within minutes of the shooting, the shooter was disarmed and taken into custody. You can learn more about the shooting here. What truly […]
Applebee’s Social Media Crisis: Should The Waitress Have Been Fired?
Applebee’s found themselves in a lot of social media heat last week when a waitress posted the below picture to Reddit (Note: the original picture posted showed the customer’s full, readable signature): Picture credit: reddit.com However, the heat didn’t come down upon Applebee’s until the Pastor, who was embarrassed by the fact that her words […]
How to Manage Organized Social Media Attacks from Opponents
Editor’s note: This Q&A Monday post answers a question posed by reader, Lisa Frizzell: How can social media be used to manage organized attacks from opponents? Being attacked by opponents with campaigns on social media that go – or have the potential of going – viral is a fear that many brands share in common. Especially […]
Weekly Roundup of Awesome Links: Week of January 28 2013
Check out some of the worth-while reads you may have missed this week – and have a great weekend! From the Crisis Intelligence Blog Important: Incorporate Vine Into Your Social Media Crisis Plan Twitter Customer Service Study: Lessons Learned (with Infographic) Is Your Social Media Crisis Communications Plan Twitter-Friendly? Internet Defamation: What Are Your Options? […]
Internet Defamation: What Are Your Options? (video)
Internet defamation is a serious issue that brands and individuals are beginning to face, more and more, online. The following is a 20 minute video with myself, Whitney C. Gibson, an Internet defamation attorney, and Chris Anderson, a cyber-investigator, where we discuss the different options available to you when faced with online defamation. Internet Defamation: […]
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