As we saw yesterday, social media crises can get even more complex when you’re talking about global organizations. With many brands or branches around the globe comes a long list of questions, such as: Should we develop a social media crisis plan per brand, or one global document for all brands? How should we manage […]
How To Handle A Global Social Media Crisis
It’s been a few weeks since I did a Q&A Monday, so I thought I’d answer one of my fabulous reader’s questions for today’s post! This week’s question comes from reader, Miguel Lopez-Quesada: “I am very interested in multicountry & cross border social media crisis. How to handle issues which are in different stages of development […]
Weekly Hot Topics: Skeptics, Productivity and Employee Guidelines
Social Media Crisis Management For the Skeptical Corporates: 4 Essential Steps How B2B organizations should protect themselves from social media crises and online attacks – even if they aren’t currently active on social media. Is Social Media Destroying the Productivity In Your Workplace? LearnStuff recently created an infographic showcasing how social media is destroying productivity […]
A List of Do NOTs to Include Within Your Social Media Crisis Plan
It’s important to have a list of “Do’s” within your social media policy and your social media crisis plan. It’s equally important to have a list of “Do NOTs”. Why? Because often, listing the “Do NOTs” is much more direct and to the point than listing the Do’s – and when we’re talking about the […]
How To Deal With The Comments That Border Between Negative And Unacceptable
I’ve spoken before about being threatened with a social media attack and how very scary such a threat can be. Today I’d like to talk about something equally as stressful: receiving seriously distasteful criticism from someone, whether it be a colleague, competitor, unhappy customer or anyone else. I’m not just talking about negative criticism here. […]
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