Starbucks found themselves in a little conundrum this week when they tweeted to their Argentina customers, apologizing for a temporary supply shortage, and therefore the temporary use of non-branded cups and sleeves – made in Argentina. Typically, this would have been a smart and well-received message from the coffee brand. However, there are exceptions to […]
Politicians and Social Media: Francois Legault’s Sexist Twitter-Storm
It’s always great to see politicians taking on the new world of media and becoming proactive on social media. Francois Legault, leader of the recently formed CAQ (Coalition Avenir Québec, translated: “Coalition for the Future of Quebec”) in Quebec, Canada, is one such politician. Incidentally, with his new found hobby and lack of experience, he found […]
Tips For Using Social Media During Emergencies
Note from the editor: The following tips were retrieved from Jane Jordan-Meier’s new book, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age. As I read Jane’s new book, I came across the following tips for using social media during emergencies, borrowed from a White Paper written […]
Your Social Media (In A) Crisis FAQ
Yesterday’s post marked the one hundredth post to my blog! Since 100 posts is a lot of content to sort through, I thought it would be a good idea to take the most commonly asked questions about all aspects of using social media in your crisis management, and to provide a brief answer to them, […]
Have You Caught An Episode of The Crisis Show Yet?
The Crisis Show is in its fourth week this week, and just in case you haven’t had a chance to tune-in, I thought I’d give you the opportunity to check out our latest episode, which you can find below! What you can expect from The Crisis Show The Crisis Show is a weekly, live airing […]
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