The experts within the industry of media and crisis management, with their many years of hands-on experience, have a lot to offer – a lot of knowledge and insight to learn from. For this post, I thought it would be fun to gather some crisis management quotes from some of the top pros within the […]
CEOs Have a Trust Rate of 38%. Can Social Media Help Bring that Percentage Back Up?
Within last week’s video interview with Jane Jordan-Meier, on her new book The Four Stages of Highly Effective Crisis Management, Jane brought up a very interesting survey done by the Edelman Trust Barometer. She said that: “This year [The Edelman Trust Survey] showed that the trust in CEOs is at a record low. 38% of […]
10 Ways to Make Sure a Social Media Crisis Ruins Your Brand’s Reputation
A social media crisis has the power and potential to go viral in mere minutes. It also has the power and potential to bring you closer to your customers and market – or to pull you away, damaging your brand’s reputation beyond repair. In case the latter is what you desire, follow the following 10 […]
How Powerful Can One Unhappy Customer Truly Be?
I had this question asked to me recently: “Honestly, how powerful can one unhappy customer – one voice – truly be?” This question was asked in a discussion regarding social media and the risk it imposes on companies and organizations. With all the real-life examples of the power that one voice can have in this […]
Book Review: The Four Stages of Highly Effective Crisis Management, by Jane Jordan-Meier (Interview)
One of the best and the most thorough books on crisis management in the digital age that I have ever read, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age, by Jane Jordan-Meier, is a must-read. If you enjoy my blog, then you will thoroughly enjoy everything that Jane […]
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