Preventable gaffes give you a bad rep for no reason. I realize that real-time is of the essence, but it’s better to take an extra 10 seconds to understand what you’re posting, then to make a mistake that gets written about for days to come – and makes you look insensitive and foolish. From Union […]
The Value of a Crisis Simulation
Let me paint you a picture: It’s early morning and your social media monitors catch wind that Twitter is beginning to populate with tweets against your organization. Scrambling to understand what’s going on, they sift through links to news sites and high-ranking blogs that are being shared like wild fire and beginning to populate the […]
TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy
Welcome to episode #014 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Boddy Like many others, the Toronto Police Service is looking for opportunities to build efficiency and effectiveness within their agency. As a result of this, they’re doing some interesting things. For starters, they’ve developed a Strategy Management Unit with a strong […]
#CrisisRoundup of Awesome Links: Week of September 1, 2014
Welcome to this week’s #CrisisRoundup! Summer has officially come to an end and it’s back to routine and business as usual… and I’m thrilled! As much as I enjoy the summer months, I love my work and as the fall lineup of speaking engagements, crisis simulations and crisis planning begins to take shape, I find […]
How To Deal With Negative Reviews: Five Things to Consider
If you’re a business owner in 2014, it’s doubtful that you’ve not been affected by online reviews – whether positively, negatively, or both. Even if you’ve received overwhelmingly positive reviews and ratings online, it’s important to realize that no business is immune from negative reviews, including false and defamatory postings. If no business is immune, […]
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