Welcome to this week’s #CrisisRoundup! Below you’ll find our roundup of some really great articles that we’ve come across this week, as well as a roundup of what was published to The Crisis Intelligence Blog and Podcast this week. Feel free to share your roundup with us by using the hashtag #CrisisRoundup! From The Crisis […]
Teaching Crisis Communication: Embracing the Research to Practice Model
Post by Karen Freberg I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Teaching a crisis class is not only an exciting opportunity for any professor to have (especially this one), it can […]
Making The Case for Excluding Jargon From Crisis Communication
Recently, Eric Chandler and I wrote a blog post called “Social Media Crisis” and Other Buzzwords that Need to Go. Buzzwords tend to lose their meaning due to overuse, therefore becoming less effective. Then we have jargon. Jargon (pronounced with my French accent), is defined as “special words or expressions that are used by a […]
Every Marketing and PR Campaign Needs a Risk Assessment
Every semester, I give a guest lecture to Eric Chandler’s NYU PR & SM Continuing Education Course. Eric has designed the course to provide his students with practical learning. At the start of the semester, the students are provided with a client (an existing organization) who is looking to launch a PR campaign on social […]
Hotel Fines Newlyweds $500 For Negative Reviews – What Were They Thinking?
Union Street Guest House, a hotel in Hudson, New York, is being slammed for a policy they put in place in order to prohibit wedding parties from posting negative online reviews about them. The policy, located on their website, stated that newlywed couples would be fined “$500 for any negative review posted on the internet […]
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