By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. This is made an even harder task nowadays because of social networks and the need for a speedy implementation […]
Melissa Agnes to Organize NATO Panel Discussion at Upcoming NATO Conference in Bosnia and Herzegovina
Melissa Agnes, President and co-founder of Agnes + Day, has been asked by NATO to organize, moderate and sit on a panel for their upcoming conference titled “Social Media: Impact for [NATO] Partners”. The conference is being held in Sarajevo, Bosnia and Herzegovina, on April 23rd and 24th, 2014. NATO panel discussion topic and panelists […]
Physician Internet Defamation: How Doctors Can Deal with False Reviews and Protect Their Reputation
By Whitney C. Gibson, internet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. Last month’s post discussed the damage that can be caused by false reviews online. The reality is that most anyone with a computer can cause very serious damage to your reputation: upset customers, ex-employees, ex-business partners, […]
WTF US Airways??!!!
If you haven’t already come across it, US Airways tweeted an image as an insult to an unhappy customer yesterday that has left our (and everybody else’s) jaws on the ground! All I can say is WTF US Airways!! Who have you hired to be your frontline and what were you thinking? Although some may […]
The Use of the Word Transparency in the World of Social Media
By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team Let’s talk about the word transparency. A word that, according to the Merriam-Webster dictionary was first used in 1591. In the good old days before web 2.0, when a crisis happened it was common practice for an organization to withhold information, particularly if […]
- « Previous Page
- 1
- …
- 55
- 56
- 57
- 58
- 59
- …
- 144
- Next Page »
