By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. “Never doubt that a small group of committed people can change the world. Indeed, it is the only thing that ever has.” The powerful words of Margaret Mead bear noting and are especially important for organizations focused on crisis avoidance. […]

By Chris Anderson The increasing use of web-based reviews by consumers is resulting in a disturbing trend, one where business competitors attempt to game the system through competitor internet defamation. In these situations, competitors will pose as “customers” and post negative reviews and complaints for thousands of potential customers to read. Consumers have no way […]

Conducting one’s self appropriately online seems like common sense. However, it has recently come to my attention how students, young adults – and  yes, even professionals – simply have not yet realized the depth of the risk involved with posting and publishing to social media. What seems like common sense to many of us is […]