AppFirst provides IT professionals with the most complete and transparent data about how their applications and infrastructure are performing. One Friday morning, CEO & Co-founder of AppFirst, David Roth, was woken at 2am to a crisis that threatened the organization’s reputation and, ultimately, their profitability. How David chose to manage this crisis is what saved the company […]
What You Don’t Know About Malaysia Airlines and How They’ve Handled the Crisis of Flight MH370
By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an […]
A Look at Malaysia Airlines’s Crisis Communications During the Crisis of Flight MH370
By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time. So how is […]
When Everyone is a Reporter, Everyone in your Organization is a Spokesperson
By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. One of the characteristics of social convergence is the omnipresence of mobile devices equipped with video cameras. It’s how news is made today. As we know, this puts tremendous pressure on organizations to respond quickly when things go south. […]
NYU Twitter Chat Reveals the Bright Minds of our Future
I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. I was so impressed by their answers to Professor Deirdre Breakenridge‘s questions that I wanted to share them with you here today. There is a ton of valuable advice in the following tweets – and it’s certainly […]
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