I was recently asked an excellent question by a reader, via email. The question went as follows: Hello Ms. Agnes, I enjoy following your site and continue to learn from your expertise as I branch out. If you do not mind, I have a question about a tweet you posted that some might say is […]
Why I Dislike the Term “Social Media Crisis”
The term “social media crisis” has lost all meaning. With everybody calling every issue that takes place on social a crisis, and with social media marketers, PR professionals and others claiming that they’re “social media crisis specialists” I have no choice but to roll my eyes and laugh… and help my readers not fall into […]
Weekly Roundup of Awesome Links: Week of November 11th 2013
Posts from the Crisis Intelligence Blog The Focus of Good Crisis Management Is Always Long-Term Google Helps Locate Missing People in the Wake of Super Typhoon Haiyan How Google Ad Endorsements Affect your Online Reputation What Impact Does Customer Service have on your Company’s Issues Management? More articles worth your attention How to Opt Out […]
What Impact Does Customer Service have on your Company’s Issues Management?
I was recently asked to give a guest lecture on customer service for a class at the Université de Montréal. Does this strike you as odd? I mean, what does customer service have to do with crisis management? The truth is that your organization’s customer service representatives play a big role within your brand’s issues […]
How Google Ad Endorsements Affect your Online Reputation
Google recently announced that they will share your name, photo and profile information within ads throughout their networks and services. This week, this promise has been implemented and launched. What is this new Google ad endorsement feature? When you endorse, comment on and star things across the Google services (Google+, Google Play, YouTube, etc.), these […]
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