Last week we looked at how Twitter has finally provided us with two-factor authentication as an additional security measure to protect our accounts. Today, I’m glad to announce that Linkedin now provides us with the same protection! It has all the same benefits as I mentioned in my Twitter post (click here to read all […]
Taco Bell’s Social Media Crisis Communications Fail
I have a hard time understanding how large corporations are still failing the basics when it comes to utilizing social within their crisis communications. I watched all night last night as North America spoke, tweeted, posted and conversed about the below picture of a Taco Bell employee, that was uploaded to personal Facebook pages, but […]
The Use of Hashtags in Your Crisis Communications
One of my favorite crisis bloggers, Kim Stephens, recently published an interesting summary of two reports by Project Hazards Emergency Response and Online Informal Communication (HEROIC), on their research around the use of Twitter by officials in the Boston Marathon Bombings. There are many aspects of these reports that are very interesting, but the thing that struck […]
Weekly Roundup of Awesome Links: Week of May 27 2013
Happy Friday! As usual, below you’ll find some worth-while articles you may want to check out. Enjoy, and have a wonderful, sunny (I hope) weekend! From the Crisis Intelligence blog: Protect Your Twitter Account from Hackers with Two-Factor Authentication The Key to Building a Strong Online Reputation (Infographic) JC Penney Handled Their Hitler Teapot Debacle […]
Carnival Cruise Suffers Long-Term Repercussions After “Poop Cruise” Crisis
I often mention the differences between a social media crisis and a social media issue. Yesterday, I evaluated how JC Penney handled their recent social media issue like a pro, and how they will suffer no negative consequences as a result – which is what defines it as an issue, rather than a crisis. Today, […]
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