It’s not for nothing that Reddit calls itself “the front page of the internet“. Don’t let the dated look fool you. Founded in 2005, Reddit has since grown to be a substantial source of news with a powerful online community that has proven to have quite an impact when used against or for a brand, […]
4 Ways to Handle Negative Online Reviews Against Your Brand
I was recently asked the following question on Linkedin: What’s your general view about what companies should do if they feel they are being unfairly maligned on Yelp? Same for doctors being unfairly maligned on medical sites? This is a great question since so many brands and professionals have been experiencing these types of maliciously-intentioned […]
5 Must-Do’s When Leveraging Twitter in a Crisis
Gerald Baron recently wrote: “If you do nothing else in a major event other than providing near continuous tweets about what you know and what you don’t know, in 140 character bites, you will still be the communication champ. “ And how right he was in saying so! From the Boston Marathon Bombings, to The Atlanta Public […]
Weekly Roundup of Awesome Links: Week of May 13 2013
Happy Friday! As usual, here are some links worth your attention from this past week. Have an awesome weekend! From the Crisis Intelligence blog: Now Illegal in 3 More States: Employers Cannot Request Passwords to Employee Social Media Accounts Cyberbullying: Monitoring Tools and Tips for Parents 9 Ways To Make Sure Your Brand Becomes the […]
Update on Rona’s Huge Customer Care Fail
Many of you have sent me warm wishes and requests for an update after my debacle with the Canadian hardware store, Rona. First, let me begin by saying that all of your well-wishes and concerns were touching and deeply appreciated, thank you! Along with the follow-up I’ve promised you, I have a few additional points […]
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