I was speaking with my friend and colleague, Mike Kelly, last week when he told me about his iPhone bursting into flames a few days earlier. As an iPhone owner and an Apple advocate, the part that most shocked me was Apple’s lack of immediate issues and crisis management. As Mike told me his story, […]
Update on Recent Crises: Paula Deen and the Lac-Mégantic Disaster
This summer has seen quite the tragedy and scandal. Two of the biggest crises in the past couple of months have been none other than the Paula Deen racial scandal and the Lac-Mégantic tragedy and the horrific crisis management from the railroad company responsible, Rail World Inc. Since new developments have emerged in both crisis […]
The Mayor of Huntingdon Likes to Run Over Cats
The mayor of Huntingdon, a small town outside of Montreal, Quebec, recently stated – with much enthusiasm – on his radio talk show that he enjoys running over cats with his truck. “First of all, cats have no business being in the road. If it’s a stray cat in the road, BANG, I accelerate! […] The […]
Lac-Mégantic Crisis: Citizens Using Social Media to Help a Community in Need
During the Lac-Mégantic tragedy, two Quebec City (which is the capital of Quebec and not in Lac-Mégantic) residents, Vicky Villeneuve and Maxime Gagnon Desbiens, took it upon themselves to create a Facebook page titled “Lac-Megantic: Support aux Gens”, which means “Lac-Mégantic: Support for the people”. This Facebook page was created to provide people with a place to go […]
Lac-Mégantic Crisis: A Look at Rail World Inc.’s Crisis Communications #Fail
Lac-Mégantic, a small Quebec town, was devastated by a tragic and horrific incident on Saturday, July 6th, when 72 train cars carrying crude oil derailed and rolled downhill, exploding in the small town’s downtown area. As of the writing of this post, 20 people have been announced dead and 30 remain missing. As I watch […]
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