Over nearly the past 2 weeks, Calgary has been hit – and hit hard – with water. The floods started on June 20th and the damage is expected to be in the billions. Over 100,000 people were asked to evacuate their homes, in over 25 communities in and around Calgary. (For an in-depth explanation of what […]
A Beautiful Example of Crisis Communications: The Australian Army
Yesterday, we looked at what I may end up calling the biggest crisis communications fail of 2013! Today, I would like to analyze one of the best crisis communications that I’ve seen this year: that of the Australian Army. The below video is a message from the Chief of the Australian Army, Lieutenant General David […]
Lessons to Learn from Paula Deen’s Three Crappy Apologies
In a crisis, you get ONE chance at an apology. One chance, not two and most certainly not three! This is something that Paula Deen, and especially her crisis management and PR firm should have understood before making the mistake of publishing a half-assed apology… three times! As you may have heard, Paula Deen, a […]
Susan G. Komen Suffers Long-Term Repercussions after 2012 Crisis
We’ve been discussing the long-term repercussions of crises lately and I have another one to add to the pile. Susan G. Komen for the Cure Foundation put themselves head-first into a serious crisis early last year when they announced that they were going to stop funding grants to Planned Parenthood for cancer screenings. This announcement created an […]
Taco Bell’s Social Media Crisis Communications Fail
I have a hard time understanding how large corporations are still failing the basics when it comes to utilizing social within their crisis communications. I watched all night last night as North America spoke, tweeted, posted and conversed about the below picture of a Taco Bell employee, that was uploaded to personal Facebook pages, but […]
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