Your values are what connect you on a profound level with your audience, your stakeholders. Go back on your values and you’ll find yourself in a crisis. Go back on your values in a crisis and you’ll find yourself without credibility and with a reputation in major decline. Let’s take Chick-Fil-A as an example. Back […]
Analyzing Uber’s Response to Rape Crisis in New Delhi + 2 Lessons for Every Company to Learn
Uber has been banned from New Delhi after one of their drivers, a sex offender who previously spent seven months in prison for his crime, raped a 25 year old woman passenger. This is a big deal – big enough to make women everywhere hesitate before choosing to be alone in a car with an […]
Lessons From BBC’s Ebola Education Initiative via WhatsApp
A few weeks ago, I wrote about BBC’s WhatsApp strategy for educating West Africans on how to stay healthy when it comes to Ebola. If you haven’t read the original article, here it is: WhatsApp As An Ebola Crisis Communication Strategy Since the writing of the initial post, I’ve been subscribed to BBC’s Ebola WhatsApp […]
Melissa Agnes Discusses Ebola Crisis and Jian Ghomeshi Scandal on CJAD
Melissa Agnes is referred to as “the official crisis manager of the Tommy Schnurmacher show”, which is Montreal’s leading morning radio talk show on CJAD. Last week, Melissa had the pleasure of chatting on air with Tommy about the Ebola crisis, the Jian Ghomeshi Scandal and the Ottawa shooting that took place last month. Listen […]
The Biggest Crisis Management Lesson from the Jian Ghomeshi Scandal
The Jian Ghomeshi scandal is an interesting crisis to watch unfold. Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. Editor’s note: This post discusses this scandal from a crisis management standpoint only. Within this post, I will not specifically […]
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