Since the podcast on “doing crisis communications right“, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. I sent these questions off to Captain Hsiung and Shino, and they were kind enough to write up some detailed answers for me to share with all of […]

By Whitney C. Gibson Today, no company is immune from damaging Internet posts. But neither are their executives, who are just as vulnerable to online reputation attacks. Business leaders – especially those very visible in the public and online – are easy targets for disgruntled customers, former employees and ex-business partners, among others, whether on […]

Two years ago this month, Rich Klein, Jonathan Bernstein and I started a weekly Google Hangout where we would discuss the latest and hottest crisis trends and crises in the news. We named it, The Crisis Show. Due to schedule constraints, Jonathan and I had to stop being regular co-hosts, but Rich carried on with his […]

By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. When you can’t change who you are or what you do; when your business is the type that no one wants; what are your options to build up credit in the trust bank should a crisis strike? Let’s face it, […]

I’ve been doing a lot of speaking engagements lately and I love it! There’s something about being on stage and presenting in front of a large audience on topics that I’m really passionate about, helping them discover new possibilities for their crisis communications, and teaching them how to really protect their organization and turn scary negative situations into positive and […]