Information silos can trigger issues and handicap your crisis management True crisis preparedness requires more than a plan, it requires the right corporate culture. Part of ensuring the right corporate culture means adapting the right mindset. Something that I see many organizations suffer from – especially large organizations that have been around for decades – […]
Successful Crisis Management Reaches the Heart Before the Mind
Never underestimate the power of emotion in crisis management Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. The power of emotion is so profound that it can create crises within crises. For example, fail to judge or appreciate the negative emotion stirred by an […]
Transforming the Word “CRISIS” from Negative to Positive
A LinkedIn connection of mine recently wrote me an interesting message. He began the message with the sentence: “Why CRISIS is a bad word,” and followed it up with the following wordplay – People: Create their problems; React by blaming others; Infer that all will be okay; Secure themselves behind false claims; Independent they become […]
The Correlation Between Corporate Culture and Successful Crisis Management
Your corporate culture directly impacts your organization’s crisis management Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. In other words, the way you choose to look at risk directly impacts the way you respond to risk and the way you overcome […]
What are the Attributes of a Good Crisis Manager?
I often get asked “what makes a good crisis manager?” or “how do I know if I’d be good at this profession?” And while there are some specific skills and education required to be strong in this profession, being a crisis manager is unique in the sense that, unlike some other professions, it requires having […]
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