Conducting one’s self appropriately online seems like common sense. However, it has recently come to my attention how students, young adults – and  yes, even professionals – simply have not yet realized the depth of the risk involved with posting and publishing to social media. What seems like common sense to many of us is […]

By Whitney C. Gibson, Internet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. False online reviews have become problematic for many businesses today, whether made by unhappy customers, disgruntled former employees or competitors.  In fact, last September a New York attorney general fined 19 companies a total of $350,000 […]

Twitter is the social media platform that dominates the dissemination of news, updates and discussions in a crisis. In fact, making your crisis communications “Twitter-friendly” is rule number 9 within our “10 New Rules of Crisis Communications“. But is the platform losing its steam and, if so, what will that mean for your crisis communications? […]

By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. When bad things happen, some of us rise and some fall. These are the times when you want to tap into the mindset of an Olympic gold medal winner. Why? It’s all about high stakes performance and that’s where similarities […]