We’ve discussed why your entire team needs to be prepared and trained to handle the media in a crisis, even if only on a basic level. Though most people, when referring to media training, naturally think traditional media. But what about the Tweets that a reporter might “innocently” tweet out to your receptionist? What if […]
The 10 New Rules of Crisis Communications
It’s common knowledge: Social media and the way individuals use the Internet has changed the rules of the game when it comes to crisis management. It’s no longer about communicating your message to the public but rather communicating your message with your audience, in real-time and with wide-open eyes and ears. The eyes are for monitoring […]
Can You Forbid Employees from Discussing a Crisis on Social Media?
Today’s Q&A Monday answers reader Charlie’s question: “During an incident can you forbid your staff to use social media to comment on the incident, even if it is their own twitter or Facebook and they are only open to their friends?” First, let me begin by saying that I’m not a fan of the word […]
Weekly Roundup of Awesome Links: Week of March 11th 2013
Happy Friday everyone! Be sure to check out some of the awesome online crisis and issues-related articles that got published this week … And have a fabulous weekend! This week on the Crisis Intelligence blog Must-Attend Webinar Series: How to Manage and Survive a Crisis in the Digital Age As Social Media Evolves, So Must […]
Do Social Media Crises Even Really Exist?
There has been a lot of online chatter lately regarding what a “true” social media crisis is. Many are arguing that a social media incident is only really a crisis when all business must cease and total, irreparable brand-damage is on the horizon. Think traditional crises such as the BP oil spill, Tylenol (because I […]
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