I’m very pleased to be announcing that I will be co-hosting a webinar for the highly acclaimed Media Skills Academy, with the very talented Jane Jordan-Meier, in May! This upcoming webinar series on “How to Manage and Survive a Crisis in the Digital Age”, is one you absolutely won’t want to miss! The entire webinar […]
Weekly Roundup of Awesome Links: Week of March 4th 2013
Another week come and gone, and I hope you all had a fabulous one! As usual, below you’ll find a roundup of some worth-while articles you may have missed this week… From the Crisis Intelligence Blog: Changing Technologies and Behaviours: The Social Media Imperative DKNY Update: When the Court of Public Opinion Becomes the Bully […]
Social Media Crisis Monitoring Tool Reviewed: CrisisVu (Paid Tool)
I recently had the opportunity to test out a new Twitter monitoring tool called CrisisVu. As the name suggests, CrisisVu was developed with the aim of helping companies better monitor the discussions around their brand in a crisis. This web-based tool gives you real-time insights and a live view of what is being tweeted and […]
The Fail Trail: Infographic on 3 High-Profile Social Media Crises
I recently came across the below infographic on The Wall Blog, titled “The Fail Trail”. It’s a really interesting visual on three high-profile brands who have experienced social media crises, Nestlé, Dominos and United Airlines. The infographic details how each brand handled their crisis and the cause and effect of their actions. Check it out! […]
Changing Technologies and Behaviours: The Social Media Imperative
Editor’s Note: I’m very pleased to be providing you with a guest post by Patrice Cloutier. Patrice specializes in emergency information and crisis communications, emergency management and business continuity. Crisis communications practitioners don’t have a choice: they must integrate social networks into their planning or risk having their response to any incident become totally irrelevant. – […]
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