The experts within the industry of media and crisis management, with their many years of hands-on experience, have a lot to offer – a lot of knowledge and insight to learn from. For this post, I thought it would be fun to gather some crisis management quotes from some of the top pros within the […]
CEOs Have a Trust Rate of 38%. Can Social Media Help Bring that Percentage Back Up?
Within last week’s video interview with Jane Jordan-Meier, on her new book The Four Stages of Highly Effective Crisis Management, Jane brought up a very interesting survey done by the Edelman Trust Barometer. She said that: “This year [The Edelman Trust Survey] showed that the trust in CEOs is at a record low. 38% of […]
10 Ways to Make Sure a Social Media Crisis Ruins Your Brand’s Reputation
A social media crisis has the power and potential to go viral in mere minutes. It also has the power and potential to bring you closer to your customers and market – or to pull you away, damaging your brand’s reputation beyond repair. In case the latter is what you desire, follow the following 10 […]
Book Review: The Four Stages of Highly Effective Crisis Management, by Jane Jordan-Meier (Interview)
One of the best and the most thorough books on crisis management in the digital age that I have ever read, The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age, by Jane Jordan-Meier, is a must-read. If you enjoy my blog, then you will thoroughly enjoy everything that Jane […]
Your Social Media Account Has Been Hacked. Now What?
It can happen. Your social media accounts, with all the power, voice and reputation they hold, can become the target of a hacking nightmare. One minute everything is fine and dandy, and the next, your fans or followers are receiving posts or tweets that are not being sent by you. These posts and tweets can […]
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