After the tragic events that unfolded in Quebec and Ottawa last week, I have to say that I don’t think I’ve ever been more proud of my country, or of being a Canadian. Canada suffered two terrorist attacks last week and, though there is some criticism out there around certain aspects of the way officials […]
#CrisisRoundup of Awesome Links: Week of October 20, 2014
Welcome to this week’s #CrisisRoundup! Another week come and gone. My week has been productive and inspiring. I hope yours has been the same for you. As usual, here are some worthwhile reads (and a listen!) from this week. Enjoy and have an awesome weekend! Worthy reads from smart people Ebola & The Police: The […]
How To Deal With Negative Online Reviews: 5 More Things to Consider
By Whitney C. Gibson Last month’s post discussed five considerations for businesses when dealing with negative online reviews. These five considerations were: Directly responding to reviews; The so-called “carrot and stick” approach; Lawsuits; Identifying anonymous posters; and Weighing various factors to reach the best solution. As stated, there is no one-size-fits all approach for dealing […]
A Look at Today’s Crisis Realities and How To Manage Them
Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you, rather than for you, in a crisis – making your task of effective crisis management extremely difficult. So what are today’s crisis realities […]
Facebook Launches an Emergency “Check-In” Tool: Safety Check
As Twitter has its emergency alert system, and Google offers a crisis response resource, Facebook has recently launched an emergency check-in tool, called Safety Check. Safety Check provides a “a simple and easy way to say you’re safe and check on others” on Facebook in a natural disaster. Facebook launched this new tool saying that: […]
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