I often get asked the following question: What should we include in our organization’s crisis management plan? While a crisis preparedness program is far more extensive than simply the plan (the plan being but one component – albeit a very important component – of the program), following are 5 sections I highly recommend should be […]
Tips for Helping Law Enforcement Position Itself as the Source of Trust and Credibility in a Crisis
Within the first 3 hours from the time the bombs went off in the 2013 Boston Marathon Bombings, there were reported to be over 500,000 tweets with the hashtag #bostonmarathon alone. That’s half a million tweets containing this one hashtag. This doesn’t account for any other tweets using different hashtags, tweets that didn’t use any […]
Successful Crisis Management Reaches the Heart Before the Mind
Never underestimate the power of emotion in crisis management Emotion is often underestimated in crisis management. And yet, it’s one of the most powerful aspects of a crisis. The power of emotion is so profound that it can create crises within crises. For example, fail to judge or appreciate the negative emotion stirred by an […]
Why HR Should Have a Seat at the Crisis Management Table
Image credit: bikeriderlondon/shutterstock.com A couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is […]
Three Steps to Successful Crisis Communication
Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. So if this is the case, how can you ensure effective and […]
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