I often mention the differences between a social media crisis and a social media issue. Yesterday, I evaluated how JC Penney handled their recent social media issue like a pro, and how they will suffer no negative consequences as a result – which is what defines it as an issue, rather than a crisis. Today, […]
What You Can Learn From Carnival Cruise’s Crisis Communications on Social Media
By now, I’m sure that you’re all well aware of the crisis Carnival Cruises found themselves in last week when an engine fire left the ship powerless and waterless, exposing passengers to a terrible situation that lasted for days. Though there are many aspects that I could write about regarding the way Carnival Cruises handled […]
