If you’ve visited my blog a couple times, by now you know what to expect: some kind of lesson, advice, examples, etc on social media crises and online reputation management. That said, I want to do something a little different today. I want to hear from you on the subject! Last week I came across […]
Is Your School Ready With The Proper Crisis Communications Plan?
In light of the back to school season that’s fast approaching, this week on The Crisis Show we dedicated the entire show to a special “Back to School” segment. Rich dubbed it “We don’t need no education”, borrowing the title of the Pink Floyd cover to make a statement that educational institutions as a whole […]
Starbucks’ Lesson: A Social Media Attack Can Arise When Least Expected
Starbucks found themselves in a little conundrum this week when they tweeted to their Argentina customers, apologizing for a temporary supply shortage, and therefore the temporary use of non-branded cups and sleeves – made in Argentina. Typically, this would have been a smart and well-received message from the coffee brand. However, there are exceptions to […]
8 Great Crisis Management Quotes From The Pros
The experts within the industry of media and crisis management, with their many years of hands-on experience, have a lot to offer – a lot of knowledge and insight to learn from. For this post, I thought it would be fun to gather some crisis management quotes from some of the top pros within the […]
5 Lessons from Penn State’s Social Media Crisis Communications Fail
The verdict is out. On June 22, 2012, Jerry Sandusky was found guilty on 45 of 48 charges of sexual abuse to children. He faces a sentence of potentially hundreds of years in prison. But what about Penn State? How – or will – they ever be able to repair their once good name and […]
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