Today’s Q&A Monday answers reader Charlie’s question: “During an incident can you forbid your staff to use social media to comment on the incident, even if it is their own twitter or Facebook and they are only open to their friends?” First, let me begin by saying that I’m not a fan of the word […]
Weekly Roundup of Awesome Links: Week of February 11 2013
It’s that time again. Time for another weekly roundup of awesome links! Be sure to check’m out: From the Melissa Agnes Crisis Management Blog The Power of Strong Negative Emotion in a Social Media Incident Global Online Privacy and Security Laws for Individuals and Companies Awesome New Tool Reviewed: “ClicktoTweet” your Crisis Communications What is […]
How To Handle Global and Local Issues Online
Editor’s Note: I’m pleased to provide you with a guest post by Carlos Victor, general manager of CVComunicar Consultancy and a professor of Online Reputation Management in Madrid, Spain. Traditionally, one of the most complex tasks multinational companies have is the management of the brand message through different geographies. This task has become even more difficult in […]
Colton Day Answers Commonly Asked Online Reputation Management Questions
Online reputation management is a hot topic at the moment, and rightfully so. Never before have brands been as vulnerable as they find themselves today. That said, the following are answers to some online reputation management questions that we get asked often: Q: How can we focus on SEO for crisis management BEFORE a crisis strikes […]
Why Stages are Important in Crisis Management (Part 2 of 2)
Note from the editor: This is the second part of a two-part series on the different stages of a crisis, by author and crisis manager, Jane Jordan-Meier. To read the first part of this fascinating series, click here. The Stages approach is not restricted to the media coverage or, indeed, reputation management. There is a […]
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