A social media crisis is a stressful time for all parties involved. It’s easy to panic, get overwhelmed and make decisions that can end up hurting your brand even further. When faced with a social media crisis, do yourself a favor and avoid the following 5 common mistakes I see brands make over and over […]
The Makings of a Great Social Media Crisis Plan, part 1: Boingo
If you’re a frequent reader of my blog, then you’re well aware of what can happen to your business if you find yourself caught unprepared and faced with a social media crisis. We’re talking serious reputation damage, loss of customers and a monumental blow to your business’ bottom line – but you already knew that! […]
