Editor’s Note: I feel extremely lucky to be providing you with this invaluable article by Judith Delaney of TurnsonPoint Consulting. Judith is an attorney who specializes in social media and online privacy issues around the world, and within this article she elaborates on the legal proceedings that can potentially follow offensive material and communications that get posted […]
KitchenAid: An Excellent Example of Successful Crisis Management
I often talk and show examples of the mistakes companies make when it comes to their social media crisis communications and planning. But when a company does it right, and enables themselves to take a social media issue and refrain it from becoming a crisis, well, I just LOVE to share those success stories and […]
