Editor’s Note: Last week, when reviewing his awesome new book, The Media Training Bible, I mentioned the excellent point Brad Phillips makes about everybody needing to be trained to handle the media in a crisis, from your receptionist to your security guard to the spouses of your executives. I thought it important to elaborate on […]
How To Deal With The Press / Media in a Social Media Crisis (Part 2)
Last week I declared Mondays as “Q&A Monday”, and this week I owe you the second part to Evan’s question! To refresh your memory, Evan’s question was as follows: “I’d be interested in hearing how you would deal with the press/media in a social media crisis. In particular, how do you deal with the press […]
How To Deal With The Press / Media in a Social Media Crisis (Part 1)
Last week I asked you, my fabulous readers, to send me any question that you may have regarding social media crisis management and/or online reputation management, promising that I would provide you with answers and insight by form of a blog post. Well, questions you did have and what great ones indeed! So over the […]
To CEO or Not? Who makes the best Spokesperson in a Crisis?
Note from the editor: I’m very pleased to be sharing with you a guest post from crisis management trainer, Jane Jordan-Meier, author of The Four Highly Effective Stages of Crisis Management: How to Manage the Media in the Digital Age. The choice of spokespeople in a crisis is critical. How they communicate can be a […]
